Carlos Alameda
Deskside Support Analyst @Morgan Stanley
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WORK HISTORY
Deskside Support Analyst @Morgan Stanley
Purchase, NY, US
Onsite supporting over users, and over firm wide at Morgan Stanley Wealth Management account.• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, and computer.• Conferencing systems, application servers, and administrative systems.• Works with procurement staff to purchase hardware and software.• Assess functional needs to determine specifications for purchases and orders computer supplies.• Technical troubleshooting and resolving client desktop, and network issues, proficient working knowledge with Windows XP, and Windows 7, Windows 10,Citrix environment as well as with Microsoft Active Directory managing user accounts.• Deployment of new equipment to the environment including workstation and laptop build and configuration to the client specifications.
EDUCATION
Lehman College
Bachelor of Science, Computer Information Systems
University of Phoenix
MIS, Management Information Systems
ABOUT CARLOS ALAMEDA
IT Professional
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