Carl Orsbourn

About Carl Orsbourn

I’m a storyteller - a good one if others\' kind words are to be believed. But it’s not just in the words I use; I believe it’s how you tell the story that really counts. In a world of increasingly AI-infused tech, how we collaborate, empathize, empower and connect with people is paramount, and that is what I love to do. I am a multi-unit leader with blue-chip company training and an entrepreneur who’s grown concepts from nothing to something of value.I’m an Operational executive who thrives on leading both tech & multi-unit businesses to their next level of success. I\'m a leader whose strengths lie in operational excellence, digital innovation and driving change amidst evolving market forces. I\'m a strategic operator, centered on systematic growth through people and technology, with one foot in the present and another in the future. I’ve led established organizations and growth-oriented tech ventures; guiding them from conceptual stages to market dominance, evidenced by steering a franchise network to $1.3 billion in sales and co-founding a technology startup. With experience in retail, restaurants, e-commerce and artificial intelligence, in companies big and small, I’m a leopard with many spots and agile to adjust to different environments and challenges. This enables me to identify opportunities, bridge gaps and share best practices. I am driven by helping people become their best selves - professionally and personally. Customers, my teams, the folks that I serve in the community through game nights & beach volleyball tournaments. Across all groups, I aspire to learn feverishly with humility and eagerness to grow. I strive to help others grow too and coach and inspire towards shared visions while achieving exceptional performance.Customer-centricity is at the heart of my strategy, ensuring that every decision and innovation enhances the customer experience. Accountability and decisive leadership define my approach, with a steadfast commitment to outcomes, established process and integrity.My modus operandi is structured as ‘Standards, Capabilities, Culture’ - Define what great is- Determine the capabilities to sustain ‘greatness’- Cement strength through reinforcement & virtuous cycles of promoting strong values & culture.Please reach out to discuss the future of digital dining, operational excellence, how to write best selling books, how to create an Apple Top 100 business podcast, the next tech breakthrough to affect multi-unit businesses, or Tottenham Hotspur’s crusade to maybe one day, win the English Premier League.

Experience

1. Best-selling Author, Podcast Host (the Digital Restaurant) & Thought Leader

   The Digital Restaurant

   May 2020 — Present · CA, US

   Published a best-selling book about the disruption to the restaurant industry in off-premise channels. Supporting with public speaking, panel moderation, consulting for restaurants, ghost kitchens, and virtual brand companies. The Digital Restaurant acts as an accompanying asset to provide tools & resources to independents and small chains trying to optimize their off premise business.

Education

• London Business School

  Master of Business Administration (M.B.A.)

• University of Lincoln

  BA Hons 1st class

Skills

• Food & Beverage
• Pricing
• Sales Operations
• Graduate Recruitment
• Pricing Strategy
• Price Optimization
• Business Planning
• Operations Management
• Energy
• Performance Management
• Management Accounting
• Team Management
• Retail
• B2b
• Procurement
• Financial Modeling
• Strategy
• Contract Negotiation
• Retail Marketing
• Petroleum
• Team Building
• Management
• Business Development
• Marketing
• Operational Excellence
• Leadership
• Project Planning
• Event Management
• Stakeholder Management
• Team Leadership
• Pricing Analysis
• Public Speaking
• Process Improvement
• Strategic Planning
• Retail Category Management
• Coaching
• Business-to-Business (B2b)
• Project Management
• Franchise Consulting
• Recruiting