Carlo A. Dacumos
Director of Managed Services @Ais-Now
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WORK HISTORY
Director of Managed Services @Ais-Now
North Las Vegas, NV, US
Leads a dynamic and growing team of IT and Telecom professionals dedicated to delivering exceptional managed services across Nevada and California. The focus is on aligning technology with business goals—helping clients achieve greater efficiency, security, and scalability while experiencing service they truly value.Drives both operational excellence and strategic growth, with responsibility for service delivery, client satisfaction, team development, departmental performance, and P&L. Working closely with clients, ensures a deep understanding of business needs, translates complex technical challenges into actionable solutions, and ensures every engagement supports AIS’s mission of revolutionizing how businesses use technology.
EDUCATION
University of Maryland Global Campus
Associate of Arts (A.A.)
University of Phoenix
Master of Information Systems, Management Information Systems
UNLV Lee Business School
Bachelor of Science Degree in Business Administration, Management Information Systems
Community College of the Air Force
Associate of Applied Science, Munitions Systems Technology
Western Branch High School
Diploma, Electronics (VOTEC)
SKILLS
ABOUT CARLO A. DACUMOS
Information Technology Professional and military veteran with 29 years proven experience serving in executive IT roles. Focused on client relationship management, achieved 100% contract renewals and contract expansion of services. Setting IT strategic direction based on organizational vision, managed and developed large, high-performance IT staffs and widely distributed technology resources. Adept at providing the necessary balance to employ current information solutions while maintaining an elevated level of operability using ITSM best practices. Career supported by a Master of Information Systems. Specialties:• Information Technology Executive Leadership• Business Process Analysis & Improvement• Information Technology Infrastructure Library (ITIL) v3 Foundation Certified• Business Intelligence & Data Management • Technology Architecture & Integration • Project Management & Delivery• Staff Management & Team Building• Budgeting & Cost Control • Strategic Planning • Organization & Staff Development • Technology Governance & Stewardship• Vendor Management• IT Outsourcing (IT MSP)• Cyber Security (NIST, GLBA, GDPR, FERPA, HIPAA)• Cost-Benefit Analysis
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