Carlo Oliveri

WORK HISTORY

EDUCATION

SKILLS

ABOUT CARLO OLIVERI

I have an enquiring mind and am always open to new challenges and to gaining new knowledge. I enjoy getting involved with and dealing with others. No man is an island; collaborating and sharing enriches both work life and personal life and makes life in general more interesting. The company mission - from claims adjuster to partner – to stay close to our clients, through continuous consultancy, the analysis and anticipation of needs, digitalization, and process simplification, are the elements which guide my daily activities; as demonstrated in my CV.WORK EXPERIENCEFeb 2021 - Present. Operational Manager Main responsibilities to develop on time and hi quality level Customer Service across All Line of Business to Lead and coordinate transversal project both at local branch level and at international level Acting as ESS – Enterprise Share Service - coordinator for Poland and India Teams to be fully aligned on best practices and portfolio management To act as manager coordinator supporting LoBs Team Leaders in their management activities Global Program Engagement Lead for Italy, Spain and Portugal: acting to supervise Global programs implementation, share best practice, propone and support enhancements 2019 – Feb 2021. Operational Leader Main responsibilities to develop on time and hi quality level Customer Service. Manage a Multi Lobs team of n people: Marine, Aviation, P&C (Property and Casualty) for both the domestic and international markets. Act as Project Manager for international projects; in collaborative and coordination role for complex activities within the EU and the UK- 20••••19 Client Service Manager In 2012 I was delegated the task of creating and leading a new team: the Client Service Dept. In addition to the key activities of client and team management, and the analysis of needs and the prime necessities, during my tenure in this role, the company objectives were always fully met - 2005 – 2012 Clerk, Policy and client portfolio management - – 2005 Clerk. Specilisation: Accounting The American International School in Genoa, Italy. EDUCATION AND TRAINING Secondary School: Ragioniere Perito Commerciale, ITCS Boselli, Loano (SV), Technical Commerce Graduate score: 60/60LANGUAGE SKILLS Mother tongue: Italian Second work language: English (B2)/ French (A2)Labor Office: Registered into Special Categories Law