Carlo Francia
Learning & Development Leader
- Role
- Learning and Development Manager at Capitol Services
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Carlo Francia
Learning and Development professional passionate about setting others up for success in order to build a great organizational culture.Knowledgable in facilitation (classroom, online, or on-site), instructional design, Learning Management Systems, and overall project/program rollout and support to maximize potential out of the organization.First-generation immigrant who wants to show anyone that it doesn\'t matter who you are, what you look like, or where you came from, you can make it if you\'re willing to try.
Experience
Learning and Development Manager
May 2022 — Present · Austin, TX, US
Leads the Learning & Development team in creating effective and engaging training materials for company-wide initiatives.Authors Operations Manuals, workflows, and process maps for service teams throughout the company.Designs instructional materials to support upcoming project rollouts.Identifies knowledge and process gaps and provides feedback and advice on how to address opportunities.Creates e-learning courses for company employees.Delivers Instructor-Led Training workshops to company employees and management.Coordinates the New Hire Onboarding Process, and conducts weekly check-ins during the first 4 weeks to track new hire progress.Facilitates training coordination between different stakeholders and follows up on progress.Administrator for the Capitol Learning Center LMS.
Education
San Antonio College
Associate's Degree in Radio-TV and Film, Communications
The University of Texas at San Antonio
Bachelor of Arts in Technical Communications, Communications
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