Carlo Buccoli
Client Success Manager @Carol
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WORK HISTORY
Client Success Manager @Carol
Milan, IT
Client relationship management: Building an ongoing relationship with clients to ensure their satisfaction- Onboarding and training: Guiding new clients in adopting the product/service, providing training and support- Performance monitoring: Analyzing data and metrics to assess product usage and suggest improvements- Proactive support: Anticipating client needs and proposing solutions to optimize their experience- Request management and issue resolution: Addressing potential issues and ensuring a seamless service- Cross-functional collaboration: Working closely with internal teams to enhance the service provided.Identifying upselling and cross-selling opportunities: Suggesting additional tools based on client needs- Feedback collection: Identifying areas for improvement and proposing strategies to enhance perceived value- Renewal management.
EDUCATION
ITC Pietro Martini
Diploma Istituto Tecnico e Professionale
Università Mercatorum
Degree
ABOUT CARLO BUCCOLI
Passionate about digital marketing and startups, I constantly try to help the growth of…
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