Carlis Ragland

About Carlis Ragland

SERVICENOW | CONFIGURATION MANAGEMENT DATABASE (CMDB)| PROCESS IMPROVEMENT SERVICENOW | IT ASSET MANAGEMENTI am an Information Technology professional who has added business value by creating a collaborative environment and streamlined workflows through automation while simplifying the work needed to keep configuration management database (CMDB) configuration items (CIs) current. Leveraged platforms such as ServiceNow to mature IT Service Management (ITSM), IT Asset Management (ITAM), and IT Information Library (ITIL) best practices. Reduced unscheduled outages and provided financial transparency to decrease costs. Enabled organizations to leverage the business context from their CMDB data to reduce network/computer security vulnerabilities and lower risk.But more importantly, it allows the organization to become more connected and organized by working from a centralized data set (the same page), which affords us the capability to make quicker data-driven decisions, the essence of business intelligence.

Experience

1. Adjunct Professor

   Fairleigh Dickinson University

   Aug 2016 — Present

   Instruct college students. Courses taught: Data Communications and Computer Networking. • Achieved student learning outcomes that secured the Accreditation Board for Engineering and Technology (ABET) accreditation• Instructed 160 students majoring in IT/Computer Science and Criminal Justice; taught students how to use the Open Systems Interconnection model, network analyzers, server, route and switch configuration, and security.• Leveraged learning management system to deliver lectures, presentations, labs, quizzes, exams, review assignments for 13 chapters, 30 assignments, 20 students a semester.

Education

• Kaplan University

  Master of Science (M.S.), Information Technology Business Intelligence

• New Jersey City University

  Bachelor of Science (B.S.), Business Administration - Finance

Skills

• Active Directory
• Executive Management
• System Deployment
• Servers
• Itil
• Business Intelligence
• IT Service Management
• Networking
• Program Management
• Infrastructure
• Network Administration
• Software Installation
• IT Management
• Integration
• Creative Problem Solving
• Cloud Computing
• Strategist
• Sharepoint
• Troubleshooting
• Vpn
• Leadership
• Security
• Enterprise Software
• IT Strategy