Carli Pappas
UX Research & Strategy
- Role
- Client Success Lead at AnswerLab
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Carli Pappas
What Carli lives and works by:Relationships - People above all else.Listen - Always seek first to understand. Accountability - Do what you say and follow through.Collaboration - Two heads are better than one.Discover - Always look to learn and grow.Carli has 15 years of qualitative research experience, 8 of which have been leading and overseeing product research and UX strategy, and has spent the last 6 years specializing in doing research with participants with disabilities. Through user research methods, she has led product development teams in creating mobile apps, websites, voice interfaces, VR/XR experiences, and generative AI interactions – among other digital and hardware experiences. Carli has worked with Fortune 500 companies in industries such as insurance, pharmaceuticals and healthcare, professional services, manufacturing, distribution, social media, B2B and consumer tech, and finance. Carli also has a master\'s degree in human-computer interaction.
Experience
Client Success Lead
Jun 2023 — Present · Chicago, IL, US
Manages and oversees the partnerships of key accounts, ensuring high-quality research and best-in-class client experience.
Education
DePaul University
Master’s Degree, Human-Computer Interaction
Gilmour Academy
High School
University of Dayton
Bachelor of Arts in Communication & Journalism, Minor in Political Science
Skills
- SEO
- Basic Photoshop
- Html5
- Storytelling
- Customer Service
- Marketing Communications
- Adobe Premiere Pro
- Television
- Adobe Illustrator
- Javascript
- Event Planning
- Video Production
- Avid Media Composer
- Content Marketing
- Project Management
- Blogging
- Google Adwords
- Microsoft Office
- Marketing
- Copy Editing
- Indesign
- Usability Testing
- Google Analytics
- User Experience Testing
- Cascading Style Sheets (Css)
- Contextual Inquiry
- Adobe Indesign
- Social Media
- Hootsuite
- User Interviews
- Final Cut Pro
- Marketing Strategy
- Copywriting
- Journalism
- Design
- Editing
- Data Analysis
- Interaction Design
- Video
- Photography
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