Carli Chapman
Communications, Advocacy and Strategy leader with 15 years in fintech and SaaS. Passionate about developing culture, optimizing operations for greater efficiencies, and supporting the associate and client experience.
- Role
- Director, Operational Change Management, Finxact at Fiserv
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Carli Chapman
I\'m a strategic thinker and self-starter on and off the field, pursuing excellence in work, faith and personal relationships. I\'m a seasoned cross-functional leader with experience developing, driving and executing against internal and external programs in proactive and reactive scenarios. I\'ve been privileged to partner with functional leaders across the business to solve problems, improve associate and client experiences, and develop thoughtful processes that optimize outputs. Across 15-years with Fiserv I have held roles leading communications, client advocacy, transformation, and operations functions. I enjoy solving problems and helping our business and clients thrive. Carli ChapmanDallas, Texas C••••••••@gmail.com
Experience
Director, Operational Change Management, Finxact
May 2022 — Present · Frisco, TX, US
Committed to the successful integration of Finxact and Fiserv as a member of our lean integration management office. Owner of our Finxact Advisory Council to connect with our clients and utilize their insights to inform our strategic business planning decisions. Trusted partner of our Executive Leadership Team driving strategic, cross-functional programs that support our OKRs and operationally prepare the business for scale. Developed comprehensive internal communication program and manage deliverables.
Education
Florence University of the Arts
International Marketing and Management
2008 — 2008
University of North Texas
Master's Degree, Journalism
2011 — 2014
Texas Tech University
Bachelor's Degree, Advertising
2004 — 2009
Texas Tech University
Bachelor's Degree, Business Management, Marketing, and Related Support Services
2004 — 2009
Southern Methodist University
Italian Language and Literature
Skills
- Advertising
- Sales Process
- Salesforce.com
- Microsoft Office
- Sales
- Process Improvement
- Cooking
- Wordpress
- Proposal Writing
- Healthy Lifestyles
- Social Networking
- Social Media Marketing
- Blogging
- Proactive Self-Starter
- Research
- Digital Photography
- Digital Designs
- Social Media
- Lightroom
- Strategic Communications
- Newsletters
- Strategy
- Event Planning
- Corporate Communications
- Account Management
- Adobe Creative Suite
- Customer Service
- Marketing Communications
- Business Process Improvement
- Marketing Strategy
- Leadership
- Indesign
- Photoshop
- Management
- Basic Italian Language
- Marketing
- Public Relations
- Internal Communications
- Organization
- Editing
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