Carl Hopper
IT Desktop & Network Support Specialist
- Role
- Senior Technical Support Analyst at 科莱恩
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Carl Hopper
Highly skilled, service-driven, and motivated Senior Network and Computer Technician. 18…
Experience
Senior Technical Support Analyst
Jun 1997 — Present · Charlotte, NC, US
Responsible for the support of desktop and laptop users remotely and onsite. Record and respond to all tickets in the HP service manager system. Provided hardware and software sup support in a Windows 7 client–server environment.• Provide 1st and 2nd level support for users in the NAFTA region. • System Administrator for IBM’s AS/400 and Windows 7 desktop and laptops.• Initiate and wrote procedures and technical solutions to aid in resolving problem issues.• Manage and maintain 5 Kronos payroll servers covering North America and Canada.• Install Kronos Workforce Central on Payroll PC’s.• Built and manage Kronos time clocks for all sites.• Install/support ADP payroll software for payroll/accounting department.• Create faxing profiles for all departments, and laptop/desktop users.• Create service tickets using HP Service Manager ticket system to work on user issues through the use of call tickets, incident tickets, change and problem tickets using the ITIL process.
Education
Cleveland Community College
Associate of Arts and Sciences (AAS)
1986 — 1987
Fayetteville State University
Bachelor of Science (B.S.)
1975 — 1979
Skills
- Windows 7
- Servers
- Networking
- Active Directory
- As400 Administration
- Hardware
- Coatings
- Windows 7 Servers & Workstations
- Itil Foundation | Mcp | Dell Hardware (Laptops & Desktops)
- Desktop Computers
- System Administration
- Junos
- Kronos Wfc
- Wireless
- Remote Access
- Hp3000 Software Experience Including; Composer, Arranger & Spool Man
- Technical Support
- Iphone Support
- Technical Support & Training
- Troubleshooting
- Blackberry Os
- Chemistry
- Windows Remote Desktop
- Lease Refresh
- Microsoft Office
- Remote User Support
- Microsoft Exchange Mail
- Lotus Notes
- Active Directory Experience
- Outlook
- Technical Documentation
- Systems Applications
- Help Desk Support
- Sccm
- Remote Desktop & Assistance Access Services
- Laptops
- Printers
- Windows Xp
- Pc Troubleshooting & Support
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.