Carley Derrick
SaaS Strategy | Partnership Immersion | Revenue Growth Enthusiast
- Role
- Manager of Customer Success at XOi
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Carley Derrick
A strategic leader in the SaaS industry who specializes in optimizing business processes and driving significant revenue growth. I have a proven track record of identifying over $490K in annual revenue opportunities through strategic restructuring and automating key processes to increase team efficiency by 75%.My approach is rooted in a deep understanding of the customer lifecycle, gained from my experience in a senior role where I consistently exceeded company benchmarks, achieving 113% NRR and 99% GRR. This allows me to bridge the gap between customer needs and operational excellence. I thrive on deep collaboration with Product and Go-to-Market teams to translate customer insights into tangible business outcomes.I am passionate about leveraging my unique blend of strategic, operational, and customer-centric expertise to build scalable systems that drive sustainable business improvement. I thrive in autonomous, remote environments.
Experience
Manager of Customer Success
Mar 2026 — Present
Education
Lipscomb University
Master of Education - MEd, Educational Leadership and Administration
2016 — 2018
San Diego State University
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
2005 — 2009
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