Carleen Highley

About Carleen Highley

Experienced Activities Coordinator with a demonstrated history of working in the entertainment industry. Skilled in Catering, Microsoft Word, Hospitality Industry, Event Management, and Management. Strong administrative professional with a Bachelors of Science focused in Hospitality Management from California State Polytechnic University-Pomona.

Experience

1. Travel Technology Administrator

   Princess Cruises

   Jun 2023 — Present · Santa Clarita, CA, US

   System administrator for DEEM Corporate Travel Booking Tool and Uber for Business -Troubleshooting system problems while providing solutions-Expertise in Sabre, DEEM, Excel, and other travel tools-Proven ability to identify trends, suggest operational improvements, and drive decisions using ad-hoc and scheduled metrics-Experience working with various operational departments to understand their needs and communicate effectively-Updated corporate travel policies and monitored traveler itineraries/costs to ensure policies were followed.

Education

• California State Polytechnic University-Pomona

  Bachelors, Hospitality Management

Skills

• Customer Service
• Customer Satisfaction
• Training
• Pre-Opening
• Banquets
• Teamwork
• Hotel Management
• Tourism
• Microsoft Office
• Event Planning
• Hotels
• Revenue Analysis
• Food
• Restaurants
• Microsoft Word
• Rooms Division
• Guest Service Management
• Leadership
• Hospitality
• Event Management
• Meeting Planning
• Resorts
• Restaurant Management
• Front Office
• Catering
• Management
• Public Relations
• Budgets
• Food
• Corporate Events
• Hospitality Industry
• Time Management
• Hospitality Management
• Employee Training