Carlee H.
Professional Services Enablement Manager at OpenGov | Empowering Teams through Professional Services Enablement & Change Management | CSM® | CSPO®
- Role
- Professional Services Enablement Manager at OpenGov Inc.
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Carlee H.
I\'m a program-minded implementation leader with 6+ years of experience delivering customer onboarding, change management, and scalable enablement programs—most recently at Lucid Software. My work lives at the intersection of clarity, collaboration, and strategy: I translate ambiguity into action by designing systems that elevate both customer experience and internal operations.Whether it’s launching new Professional Services offerings, building onboarding programs from scratch, or leading tool rollouts like Smartsheet across multiple teams, I bring structure, stakeholder alignment, and follow-through to every initiative. I’m energized by optimizing processes for efficiency, automating pain points, and advocating for the people doing the work.I’ve led org-wide projects that resulted in- 66% increase in automated onboarding completion- 95% increase in user engagement- 40% reduction in time from project kickoff to the execution of customer implementation deliverables- 50% of my team promoted through intentional coaching and enablementI bring expertise in Agile methodologies (CSM, CSPO), cross-functional program management, and process design using tools like Asana, Salesforce, Gainsight, and Smartsheet.Currently, I’m seeking a hybrid or remote role where I can- Own the strategy and coordination of programs that improve onboarding, service delivery, or internal operations- Partner cross-functionally to optimize tooling and workflows- Advocate for team needs while scaling systems that reduce friction- Work with a company that encourages continuous learning, open collaboration, and thoughtful innovation
Experience
Professional Services Enablement Manager
Nov 2025 — Present · Chicago, IL, US
Oversee enablement and operational programs for the Professional Services organization, driving alignment across implementation methodologies, onboarding, and knowledge management initiatives. Partner with PS leadership and cross-functional teams to optimize tools, processes, and content that enhance delivery efficiency, standardization, and team performance. Support adoption of key platforms, including Rocketlane and Guru, to improve project execution and operational visibility.
Education
University of Utah - David Eccles School of Business
Business Marketing, Marketing
2015 — 2017
University of Utah - David Eccles School of Business
Bachelor’s Degree, Business Marketing
2015 — 2017
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