Carl Berntson

About Carl Berntson

Accomplished, experienced Manager with respected reputation for attaining performance metrics—containing costs, improving efficiency, and motivating employees to achieve goals. Proven ability to analyze transportation operations and initiate award-winning results. Excellent interpersonal skills, easily communicating with customers, supervisors, and associates. Solid integrity; trusted decision-making ability. Read Spanish (basic-level speaking). Proficient in MS Word, Excel, PowerPoint, and Outlook

Experience

1. Director of Operations

   Gtms

   Sep 2017 — Present

   Oversee ongoing, daily operations, e.g. financial administration, supply order management, quality control, invoice processing, payroll, analytics, and company database.• Manage new hire onboarding and customer service training; identify gaps in skill and recommend professional development to elevate employee performance.• Initiate lean processes by identifying areas of potential service failures and integrating enhancements to maximize production, reduce redundancy, and foster positive customer relations.• Oversee customer support of remittances, GL coding, and custom reports using the Tableau platform.• Resolve escalated customer service issues to promote continued goodwill and long-term revenue stream.• Conduct performance evaluations and career charting with all employees; administer annual employee survey to gauge the effectiveness of leadership team and improve workplace morale. Key Achievements:• Spearheaded the launch of a new Snowflake database in the Azure environment to improve data processing and Tableau reporting speeds.• Facilitated data share with clients that are on the Snowflake platform.• Launched a new TMS software platform that includes automating spot quotes for TL and Ocean shipments.• Drove successful onboarding of new clients. • GTMS named to the INC

Education

• Utah State University

  Bachelor of Arts (B.A.), Computer Science, Minor in Accounting and Spanish

  1982 — 1986

Skills

• Project Management
• New Hire Onboarding
• Leadership
• Business Process Improvement
• Financial Planning
• Profitability Tracking
• Safety Training
• Word
• Program Management
• Supply Chain Management
• Excel
• Cost Containment
• Powerpoint
• Transportation Operations
• Microsoft Excel
• Financial Management
• Budgeting
• Budget Development
• Long-Term Planning
• Process Improvement
• Outlook
• Logistics
• Management
• Transportation Management
• Production Optimization
• Employee Relations
• Logistics Control
• Problem Solving
• Operations Management
• Quality Improvement
• Dot Compliance
• Customer Service
• Software Integration
• Compliance Audits
• Logistics Management
• Results-Driven Leadership
• Transportation
• Supply Chain
• Budgets
• Public Speaking