Carla M. Young

About Carla M. Young

I’m an accomplished administrative, human resources and operations professional with 10+ years of experience optimizing team performance, driving workforce efficiency, and ensuring compliance across diverse industries - including education, corporate services, and retail. In my most recent role as an administrative operations manager at Aramark, I saved (annual projection) by streamlining hiring practices and reducing dependency on temporary staff by 85%. I’ve led teams of up to 52 union employees, maintained 98% payroll accuracy, and coordinated over 100+ facility operations projects—all while ensuring full compliance with labor laws and company policies. Throughout my career, I’ve built a strong track record of cost savings, process improvements, and employee development, whether by increasing shift productivity by 20%, reducing inventory waste by 15%, or improving health inspection scores from B to A through targeted training and compliance initiatives. I’m passionate about creating efficient systems that empower teams and support organizational growth. Known for my hands-on leadership, attention to detail, and cross-functional collaboration, I bring operational insight and HR expertise to every challenge I face.

Experience

1. Residential Dining Director - Fordham Lincoln Center

   Aramark

   Oct 2024 — Present · New York, NY, US

   I lead the front-of-house (FOH) operations at the Community Dining Hall (CDH) at Fordham University – Lincoln Center. CDH is a dining hall with nine stations and a retail sushi cafe. We serve about meals per week in summer).My duties include:• Achieved 98% accuracy in payroll processing through rigorous Kronos timekeeping audits and staff training.• Minimized compliance risks by conducting I-9 verifications and ensuring 100% completion for onboarding and terminations.• Prevented operational delays by coordinating 30+ facility repair requests with vendors, ensuring service continuity.• Enhanced stakeholder satisfaction by generating accurate HR reports on staffing, labor costs and compliance metrics.

Education

• Buffalo State University

  BA, Communication

• Erie Community College

  Associate of Occupational Studies, Culinary Arts