Carla Santos
Customer Operations Projects Director @Inbenta
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WORK HISTORY
Customer Operations Projects Director @Inbenta
Toronto, ON, CA
EDUCATION
Seneca College of Applied Arts and Technology
International Business
Universidade Presbiteriana Mackenzie (UPM)
Bachelor
FGV
MBA
Escola Técnica Federal de São Paulo
Technician
SKILLS
ABOUT CARLA SANTOS
I specialize in driving delivery excellence in technology projects and customer operations, with 10+ years of experience leading teams and executing programs across AI, SaaS, and Telecom. My focus is ensuring projects are not just delivered, but fully integrated and successful for clients—strengthening adoption, retention, and long-term impact. Throughout my career, I’ve led cross-functional teams through high-volume, complex initiatives, achieving results like:* 87% project estimation accuracy * 30% reduction in ticket resolution times * 60–75 active projects managed simultaneously, with 40 successful launches per month By combining operational rigor with a client-first mindset, I help organizations execute with speed, precision, and transparency, embracing change and driving transformation to turn challenges into scalable solutions. Tools: Jira, ClickUp, Wrike, MS Project, Confluence, Loop, Microsoft Office Suite, Google Suite.
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