Carla MacAnás Jiménez
Customer Success Manager @HRS Group
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WORK HISTORY
Customer Success Manager @HRS Group
Milan, IT
HRS is a SaaS company which aims to make business life better by developing an online ecosystem that allows corporate clients to handle business travel beginning to end, from negotiating rates to booking, payment and VAT reclaim.My responsabilities as a CSM are- Account management: Act as a trusted advisor to clients across diverse sectors, offering consultative support to implement innovative SaaS solutions. I actively identify upsell opportunities, craft value propositions and negotiate key contracts to increase client profitability- B2B Business development: In my first year as a consutant, I have supported in closing deals and lead generation, granting me a promotion to a Customer Success Manager role- Strategic enablement: Drive data-informed account strategies by forecasting and tracking key metrics, monitoring product adoption trends, and translating insights into actionable recommendations that align customer outcomes with company growth.
EDUCATION
Universidad de Murcia
Bacherlor's degree in Education
Instituto de Educación Secundaria Alfonso X el Sabio
Spanish and French High-school Diploma (Bachillerato - Baccalauréat).
Universidad de Murcia
Master's degree in Research and Innovation, Education
ABOUT CARLA MACANÁS JIMÉNEZ
At the age of 12, I embarked on my first solo journey traveling to spend two weeks with a French family with whom I had never spoken before. This experience marked a pivotal moment for me, expanding my understanding of life beyond the confines of my upbringing in southern Spain.Since then, I have shaped my career with the same curiosity and adaptability, building an international profile that allows me to work fluently in Spanish, English, French, and Italian. Now based in Italy, I work as a consultant in a tech company, helping Procurement and HR departments optimize travel programs through data-driven insights.With an educational background in innovation and research, I bring a unique perspective to consulting—leveraging strong communication, analytical thinking, and interpersonal skills to enhance negotiations and client relationships.
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