Carla Pittman
- Role
- Director of Auto Physical Damage Claims at PEMCO
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Carla Pittman
Resilient property and casualty Insurance leader who is passionate about identifying…
Experience
Director of Auto Physical Damage Claims
Mar 2019 — Present
Scope of responsibilities within the auto physical damage line of business include auto liability, auto physical damage repairs and total loss. Collaborate with other lines of business to ensure strategic objectives are met and align with organizational mission and vision. Participate in cross-departmental work efforts including customer engagement efforts, product enhancements and underwriting objectives. Diligent manager of operational budgets for Auto Physical Damage and Auto Liability. Manage the day-to-day service experience in the line of business. Current work effort in conjunction with technology and customer service leaders is to develop and implement a strategic APD modernization plan with anticipated outcomes to simplify and standardize workflows; provide access to digestible data; and to improve customer satisfaction.
Skills
- Claims
- Claims Management
- Call Centers
- Microsoft Office
- Workers Compensation
- Commercial Lines
- Claims Handling
- Professional Liability
- Customer Satisfaction
- Customer Relations
- Business Process Improvement
- Litigation Management
- Analysis
- Subrogation
- Liability
- Underwriting
- Budgets
- Insurance
- Leadership
- Casualty Insurance
- Property Damage
- Strategic Planning
- Commercial Insurance
- Claim
- Umbrella Insurance
- Customer Service
- Property & Casualty Insurance
- Legal Liability
- Process Improvement
- General Insurance
- Claims Resolution
- Negotiation
- Casualty
- Public Speaking
- Budgeting
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