Carla Patrick-Fagan
Epic Principal Trainer Revenue Cycle Learning Specialist @Adventist Health
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WORK HISTORY
Epic Principal Trainer Revenue Cycle Learning Specialist @Adventist Health
Detroit, MI, US
Certified PB Principal Trainer partnering with IT and Operations to develop Epic training materials for super users, and end users before, during, and after go-live. Drive operational excellence across revenue cycle functions by aligning training, compliance, and performance strategy. Partner with cross-functional leaders to improve claim accuracy, staff readiness, and patient financial outcomes across ambulatory and acute care settings. Lead onboarding and continuing education ensuring alignment with CMS and regulatory guidelines. Beyond training, present standardized workflows, mentor staff in interpreting reimbursement data, and strengthen compliance through scalable learning solutions. Enhance front-line service delivery while informing broader operational decisions, positioning me to lead initiatives that bridge education, execution, and enterprise impact.
EDUCATION
Michigan State University
Bachelor of Science, Social Science
Walsh College
Master of Business Administration - MBA, Business Administration, Management and Operations
University of Michigan School of Public Health
Master's degree, Health Services Administration
SKILLS
ABOUT CARLA PATRICK-FAGAN
As a learning and development training specialist, I use my project management skills to help Revenue Cycle new hires and transfers onboard effectively utilizing Electronic Health Record and Clearinghouse software solutions. I identify risks, own my commitments, provide customer-oriented service, and look for solutions through root cause analysis. I study pain points to analyze information for good decision-making and problem solving. In my spare time, I teach! I\'ve taught Project Management Concepts for those studying for the Professional Project Management certification. As a Registered Parliamentarian through the National Association of Parliamentarians, I teach parliamentary procedure based on Robert\'s Rules of Order Newly Revised. I focus on becoming a better member, leader and parliamentary consultant to groups of various sizes. I am the immediate past president of the Detroit Unit of the Michigan State Association of Parliamentarians of the National Association of Parliamentarians. Season-permitting, I like to golf. I enjoy cooking and baking in my spare time.|Skills| CommunicationAnalysisStakeholder ManagementTeam LeadershipProblem-SolvingRisk IdentificationProject PlanningMonitoringMetrics Reporting and TrackingTranslating data into actions|Industries|Private Sector: Healthcare Policy, Integrated Delivery Systems, Commercial Health Insurance, Medicare, Medicaid, Managed Care Plans, Pharmaceuticals, IT Software & Services, Management Consulting and Technology.Public Sector: Federal, State Government, and local government.|Technologies/Software|Cerner Patient Accounting Revenue CycleExperian ClaimSourceSalesforceEnterpriseRxBMC Remedy
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