Carla Silvani

About Carla Silvani

I have built a distinguished reputation for turning customer insights into strategic competitive advantages that drive exponential business growth. My career has been marked by an exceptional ability to bridge technical innovation with customer obsession, consistently delivering breakthrough results through data-informed decision making and cross-functional leadership. I excel at building high-performing teams that evolve customer relationships from transactional to strategic partnerships while implementing solutions powered by artificial intelligence that deliver measurable ROI. My powerful combination of Fortune 500 enterprise impact and my entrepreneurial foundation enables me to drive customer-centric transformation in rapidly scaling organizations.\".\" Strategic Execution Strong Business Acumen Radical Collaboration Increased Customer Engagement Salesforce / Accenture / Symantec Alum Cross-Functional Excellence AI-Driven Customer Solutions Serial Entrepreneur Executive Presence : Executive relationship building AI-powered automation Customer-first approach Strong bias toward action Often an island of calm in a sea of chaos Develops future leadership Revenue protection strategies Process transformation Data-driven insights Scalable solution architecture Influential at the C-Suite & Board levels.

Experience

1. Strategy and Global Customer Success Operations, Managing Director

   Microsoft

   Jan 2021 — Present

   to apply best practices, bolstering Client Lifetime Value and future account growth. Doubled customer health metrics, moving 150 accounts to healthy status when target was 75, while % through process automation. Surged operational efficacy by 66%, streamlining meeting efficiency from 7.5 to 2.5 hours weekly through Lean management practices. Designed scalable communication frameworks reaching major accounts globally. Spearheaded transformation of underperforming team to a league of top performers Incepted and conducted 60-day pilot that % via strategic partnerships,%,%.$,%-$ through strategic database performance optimization, safeguarding high-value relationships under pressure, enabling strategic alignment and maximum impact. Managed Small Business Unit P&L generating nearly a billion dollars.

Education

• Dartmouth College

  BA, Computer Engineering

  1987 — 1991

Skills

• Saas
• Strategy
• B2c Marketing
• Partner Management
• Business Alliances
• Network Security
• Software Industry
• Brand Management
• Cloud
• Strategic Partnerships
• Cloud Computing
• Business Development
• Software as a Service (Saas)
• Sales Operations
• Professional Services
• Pre-Sales
• Information Security
• Solution Selling
• Storage
• Consulting
• Product Marketing
• Security
• Enterprise Software
• Content Marketing
• Project Management
• Solution Architecture
• Disaster Recovery
• Go-to-Market Strategy
• Communication
• Endpoint Security
• Public Relations
• Networking
• Crm
• Itil
• Customer Relationship Management (Crm)
• Public Speaking
• Vmware
• Leadership
• Salesforce.com
• Sales Enablement