Carla Yerovi
Director of Account Management @XO
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WORK HISTORY
Director of Account Management @XO
Fort Lauderdale, FL, US
EDUCATION
Broward College
Associate of Arts (AA), Business Administration and Management, General
Florida State University
Bachelor of Science (BS), Hospitality Administration/Management
SKILLS
ABOUT CARLA YEROVI
With over 5 years of experience in the hospitality and aviation industry, I am a customer experience expert and a leader in account management. As the Director of Account Management at XO, I oversee the client services team and ensure the highest level of satisfaction and retention for our members, who enjoy access to the largest fleet of private jets in the world.My core competencies include coaching, staff development, recruiting, communication, and time management. I am passionate about creating and delivering exceptional customer experiences, building and maintaining strong relationships, and leading and empowering my team. I hold a Bachelor of Science in Hospitality Administration/Management from Florida State University and a Cvent Supplier Network Student Certification, which demonstrate my versatility and adaptability in the dynamic and competitive market.
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