Carla Sutter

About Carla Sutter

As an operations director with a 25-year history of boosting operational efficiency at leading organizations, I draw on a strong leadership background, my people management skills, and operational excellence execution to drive continuous organizational growth. My approach for achieving this growth is threefold: I identify key profitability areas, build customer-focused operations, and invest in continuous capacity-building initiatives. The key to my success has been creating organizational synergy through the establishment of an efficiency-based, employee-supportive culture. I lay the foundations for capacity building implementation to magnify the positive effects of this strategy. This win-win approach helped me win the highest award for Humana employee engagement system-wide. I am passionate about sharing advances in healthcare with professionals, patients, caregivers, and family members to drive overall care quality improvement. To achieve this, I have led multiple training initiatives, conducted seminars and webinars, and served as a break-out session speaker at national conferences throughout my career. Another reason for my success is that wherever I go, I strive to strengthen the existing management framework. By doing so, I have consistently attained the highest client and employee satisfaction scores. I achieve business and operational objectives through strategic program implementation. I can be reached at: a••••••••@yahoo.com. Specialties: Strategic Planning & Implementation | Franchise Business Cinsulting|Operations Management | P&L Management | Financial Planning & Budgeting | Revenue Generation | Program/Project Management | Training & Team Building | Hospice & Home Care | Advance Care Planning | Content Development | QA

Experience

1. Sr Operations Healthcare Directives Registry

   Contexture

   Apr 2023 — Present

Education

• St. Catherine University

  Masters, Social Work

  1990 — 1992

• University of Wisconsin-Madison

  Bachelor's, Social Work

  1984 — 1988