Carla Santiago

Director, Business Operations @AARP

Washington, DC, US

Collaborates with cross-functional teams on strategic and tactical business unit objectives. Identifies opportunities for efficiencies in organizational processes or programs and resolves challenges to optimize results. • Provides data analysis and reporting to senior management. Represents the business unit on internal working groups. Develops, advises, supports, coordinates, and collaborates on special/ high-level strategic projects across the department/organization. Leads and collaborates with cross-functional teams on strategic and tactical business objectives and identifies opportunities for efficiencies in organizational process or programs and resolves challenges to optimize results. Organizes, problem solves, raises issues, and integrates initiatives, solutions, and actions for management.• Oversees the successful implementation of a variety of projects and addresses operational challenges in support of the overall smooth business operations of the business unit/department.• Supports business unit/department by providing administrative-level oversight on a variety of projects, programs, and initiatives that are typically division-wide or enterprise-wide as needed by the business unit/department.• Partner with VPs and Executive Leadership to identify, define, and plan operational opportunities. Liaises with suppliers to ensure annual compliance and maintain good business standing. Directs the sourcing and management of specific vendors and their activities as they relate to program design, implementation, and enhancements.• Develops long-term goals and strategic and tactical plans to ensure continued success. Studies, analyzes, and monitors the organization’s position within the industry. Coordinates and integrates division plans with the organization’s business goals and objectives and with other internally facing business units/departments. Communicates performance results with senior management. Advises and recommends strategies based on reviews.

University of Maryland University College

Bachelor of Applied Science (BASc)

University of Maryland University College

Associate of Arts (AA)

Uniformed Services University of the Health Sciences

Graduate Certificate in Global Health and Global Health Engagement

Uniformed Services University of the Health Sciences

Master of Health Administration and Policy