Carla Rodney
Senior Director, Consulting Operations @Pegasystems
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WORK HISTORY
Senior Director, Consulting Operations @Pegasystems
Boston, MA, US
EDUCATION
Northeastern University
Bachelor of Science (B.S.)
SKILLS
ABOUT CARLA RODNEY
Senior operations leader with 20+ years’ experience managing professional services operations, focused on operational excellence and system automation. Results-focused, passionate leader with strong people skills and the ability to build relationships across organizations. Excellent communicator who can analyze, interpret, and communicate new and complex processes into concepts appropriate to the non-technical audience. Demonstrated ability to lead the implementation and execution of new processes and systems across a global organization.Specialties: Business Process Evolution, Change Management, Building Operations Teams, Communications, Services Automation tools, Consulting Operations, M&A Integration, Contract Negotiations, Resource Management, P&L Management, PSA & CRM System Implementations, Project Management, KPI Reporting & AnalysisSoftware Experience: Oracle eBusiness Suite, Oracle Fusion CRM, OpenAir PSA, Netsuite, Xactly compensation system, Salesforce.com, Sage CRM, SAP, Business Objects, Projector PSA, Pega platform
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