Carla Gilbert
Manager @Amazon | Servant Leader | Collaborator | Program Management | Analytics | Operations Excellence |
- Role
- Manager, Business Intelligence and Analytics-world Wide Operations and Security-pmo at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Carla Gilbert
Accomplished strategic leader with a proven record of successfully steering the development and execution of programs and technology to maximize growth and revenue. Demonstrates expertise in developing and leveraging data-driven insights to uncover performance gaps, champion process improvements, and inform strategic and tactical execution. Influential communicator who can guide global teams and diverse stakeholders to define programs’ vision, strategy, and execution while building consensus on key priorities to drive success.
Experience
Manager, Business Intelligence and Analytics-world Wide Operations and Security-pmo
Aug 2022 — Present · Seattle, WA, US
Leads a 6-person team of senior level business intelligence engineers and analysts within the PMO to develop and deliver tools and/or insights (52 products) to provide visibility into program effectiveness and KPIs, enabling field teams to minimize risks and mitigate potential losses and security threats across end-to-end supply chain.• Owns strategy, roadmap, prioritization and resource planning for all data analytics and technical product needs for the AMER region within World Wide Operations and Security, consisting of ~+95 projects/year to deliver ~$45M in yearly entitlement.• Built and maintains strong partnerships with engineering, finance, software development, human resources, product and program management, senior leadership, and operational field teams to drive innovation and initiatives.• Developed and promoted 6 direct reports to next level, junior business analyst up to senior business intelligence engineer.• PMO Co-Leader for Quarterly and Annual Operational Planning Process and Goal Tracking, consisting of 33 initiatives across 8 AMER wide programs, totaling $289M in yearly cost savings. • Enabled Organization to bring $42M back to business and reduce high severity workplace incident rate by 100% in 2024.• Led development and logic creation for the Headcount Estimator and Automation Tool for AMER to determine how much headcount was needed and where to support the business (+1,200 HC and +2,300 sites).• Implemented key program management techniques to highly technical team-formal intake mechanism, requirements gathering strategy, prioritization matrix and sprint planning process, reducing project delivery time by 50%.• Developed and own process, schedule, templates, content specifics and Page 0 metrics for AMER monthly and quarterly business review document presentations for VP and director-level WWOS and operations leadership partners.
Education
University of Denver
Bachelor's Degree, Hotel, Restaurant, and Tourism Management
1998 — 2002
University of Denver - Daniels College of Business
M.B.A, Property Development and Asset Management For Hospitality
2002 — 2004
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