Carla Dalfonso

Experience

1. Technical Writer and Elearning Developer

   California ISO

   May 2023 — Present · Folsom, CA, US

   Research, design, develop, and evaluate training programs to meet the readiness needs of Market Participants, ISO departments, and other entities. Provide subject matter expertise to ISO business units on market participant readiness issues. Support internal customers by delivering relevant information and knowledge. Act as a representative of the SECE division. Attend, schedule, and actively participate in business meetings to collaborate with ISO colleagues, develop \"best practices\" policies and procedures, and address and resolve issues. Ensure timely and accurate responses to internal and external clients. Effectively communicate the status of work items and issues to ensure smooth workflow and team coordination. Foster collaboration between the Customer Readiness team and other ISO departments through ongoing activities. Serve as the point of contact for the Customer Readiness team, providing expertise and guidance on training and readiness matters. I am grateful to LinkedIn for playing a pivotal role in facilitating my success in securing this job opportunity. Please feel free to reach out if you require any additional information or if there is anything else I can assist you with.

Education

• Northeastern University

  Bachelor's degree

• California State University, Stanislaus

  Multiple Subject Credential

• National University

  Masters and Administrative Credential, Educational Leadership and Administration, General

• Applied Instructional Design Academy

  Instructional Design