Carla Borges
North America Customer Care Manager @Lush Fresh Handmade Cosmetics North America
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WORK HISTORY
North America Customer Care Manager @Lush Fresh Handmade Cosmetics North America
Lead a fully remote team of customer support professionals across North America, focusing on delivering a best-in-class omnichannel customer experience across multiple channels.Provide coaching, performance reviews, and professional development planning for team leaders and representatives.Collaborate cross-functionally with several departments in the business to resolve escalated issues and improve workflows and processes.
EDUCATION
Universidade Federal do Rio Grande do Norte
Engineer's degree, Industrial Engineering
John Casablancas Institute
Diploma, Fashion Business and Creative arts
Universidade Federal do Amazonas
Master's degree, Industrial Engineering
SKILLS
ABOUT CARLA BORGES
A knowledge enthusiast. Proactive, dynamic and with great leadership skills, my personal career mission is to be able to make any place better than it was before me.
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