Carl S. Dunger

About Carl S. Dunger

Carl Dunger is the name and Service is my Game. Working as a Strategic Account Manager for Sinch is right up my wheelhouse as I am passionate about delivering the best possible service for our customers.I developed an obsession for statistical analysis while playing fantasy football and that has fueled my quest for more numbers and better understanding. While working for Telia Company in Sweden as an Accountant I got to challenge my knowledge on a daily basis and help people which is the most important thing for me!The understanding on how you delivered something is just as important as that you delivered and that is what analytics can do for you. If you know how and why your processes work you can replicate that over and over again. Excel optimization and data analysis is key in today\'s ever changing work environment and that is what I try to bring to my fellow Sinchers and our stakeholders.My specialties include quickly learning new skills, data analysis, problem solving, Global SMS Routing, Global SMS Regulation, US SMS Landscape, Routing Optimization for SMS and Voice, and, MMS, Conversational Messaging and OTT implementation.When it comes to software knowledge, I have Microsoft Excel, JIRA, Salesforce, Tableau, SAP ERP, Quickbooks, Google Analytics, Kofax, Swinx ScanLev, GreenRope CRM system and VISMA DCE under my belt while learning Microsoft Power Apps to help improve internal workflows.

Experience

1. Senior Ai Program Designer

   Sinch

   Jan 2026 — Present · Атланта, GA, US

   My primary mission is to identify, develop, and implement AI-powered tools and automation workflows to revolutionize our customer success and sales processes.Strategy & Identification Identify, evaluate, and prioritize time-consuming, repetitive, and non-selling activities within the commercial organization for AI and automation opportunities. Partner with and drive cross-functional collaboration to champion and expand AI adoption in adjacent teams. Develop and maintain a strategic roadmap for all AI and automation initiatives that aligns with departmental goals. Implementation & Development Design, build, and deploy automated workflows using tools like Microsoft Power Automate and Zapier to handle tasks such as note-taking, data entry, and alerts. Architect and oversee the integration of AI and automation tools with the existing tech stack, primarily Salesforce, to ensure seamless data flow. Implement and manage AI-powered solutions for key business functions including reporting, pricing, and task management, closely tracking efficiency gains. Enablement & Change Management Create comprehensive training materials, documentation, and standard operating procedures for all new systems and processes. Lead engaging training sessions to onboard commercial teams onto new tools, driving confident and effective adoption. Serve as the primary subject matter expert and strategic point of contact for all sales automation and AI-related inquiries. Performance & Optimization Establish and track Key Performance Indicators (KPIs) to measure and report on the impact of implemented solutions on productivity, efficiency, and revenue-generating time. Continuously monitor system performance, gather user feedback, and iterate on solutions to drive continuous improvement and value. Stay current with the latest trends in AI and automation technology to ensure the organization remains at the forefront of innovation.

Education

• Scuola Leonardo da Vinci

  Livello A1 e A2, Italienska studier

• Lund University

  Bachelor of Science - BS, Business Law

  2011 — 2014

• Lund University School of Economics and Management

  Bachelor of Science - BS, Corporate Finance

  2014 — 2016

Skills

• Statistical Data Analysis
• Greenrope Crm System
• Cambridge Engelska
• Spss
• Quickbooks
• Microsoft Office
• Tidigare Styrelseledamot I Orden Delta Sigma