Carl Redmond
Sr Warranty and Customer Support Manager - Water Infrastructure @Xylem
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WORK HISTORY
Sr Warranty and Customer Support Manager - Water Infrastructure @Xylem
Responsible to lead, implement and manage the Claim Management and Warranty & Concession processes related to Water Infrastructure segment, across all the business and including the related products, working on behalf of the POC under a given delegation of authority. Responsible to give high level field technical support to Sales Companies and Direct Distributors, eventually focused on support customers in the field. Accountable to manage the product improving program on both quality/design and applications issues giving feedback to internal and external departments (i.e. R&D, operations, sales). Responsible to manage and coordinate the Warranty Managers of the business, ensuring consistency within the segment and across the regions, working on standardization and development of the processes. Responsible of the financial management of the warranty and concession reserves, being the main reference for Sales and Finance.
EDUCATION
Edinburgh Napier University
Bachelor of Arts - BA, Business and Enterprise
SKILLS
ABOUT CARL REDMOND
A well organised, enthusiastic, and quick learning person who can work individually or as part of a team. Using my own initiative together with self-confidence I have a proven record of working under pressure and can demonstrate acceptable performance. • Enhanced Customer relationship by maturing measurement of performance metrics and communications• Managed over 100 employee production organisation, annual performance appraisals and competency matrices• Written and managed various departmental processes and procedures to enhance efficiencies• Completed the company\'s first Green Belt Project and certification• Established non-conformance training course to expand business capabilities and knowledge• Enabled departmental performance measurements to measure and monitor business objectives• Established product Kitemark training requirements and courses to allow product certification• Established product certification processes• Management system representive and coordinator with MoD / DoD QA RepresentativesSpecialties: Program Management Product Non-Conformance SoftwareProblem Solving Techniques Internal & External AuditingProject Management Quality Assurance Six Sigma Producing Manufacturing Process Instructions
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