Carl McQuillan
Principal Business Analyst @Whitbread
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WORK HISTORY
Principal Business Analyst @Whitbread
Dunstable, GB
Principal Business Analyst accountable for all business analysis services within allocated domain (Hotels & Restaurants 20••••24, Data & Analytics 2025-present). Core responsibilities include:*Strategic Analysis - partnering with senior business leaders and Principal Architects to help define business vision & roadmap and translating this into specific outcomes, features and high level requirements with tangible business benefits.*Team Management - Recruitment and day-to-day management of internal Business Analysts and external partner Business Analysts. Coaching & Mentoring, including cross-organisation mentoring as part of the Business Analysis Mentoring scheme.*Planning - Working alongside Portfolio Manager to review incoming demand, impact assess and plan Business Analysis resources and activities in line with the IT Workplan, and defining a suitable analysis approach and scope for each initiative.*Business Modelling - Development and maintenance of business models (Capabilities, Value Chain, Processes, Customer Journeys)*Project & Domain Analysis - Delivery and supervision of analysis activities required to support IT Workplan & BAU initiatives within the allocated domain (Requirements/user story capture & traceability, process design, gap analysis, business impact assessments, etc.)*Defining and driving of initiatives to improve standards, capabilities and ways of working within the Analysis Community of Practice.(Key Achievement)Business Analysis workstream lead on Whitbread\'s largest Tech Transformation Programme, responsible for the replacement of the Hotel Management System. Responsible for the strategy and delivery of Business Analysis activities across a 3-Year Programme, leading a team of up to 12 Business Analysts, and part of the Programme Leadership team awarded IT Project of the year at the 2024 UK IT Industry Awards.
EDUCATION
University of Staffordshire
BSc, Information Technology
ABOUT CARL MCQUILLAN
A well-rounded, confident and energetic Business Transformation professional with a proven track record of successfully delivering business benefits through technology and process change. Highly flexible individual with core strength in Business Analysis and Change Management, performed across a broad range of roles and organisational setups in commercially focused environments. Great team player and people advocate with strong leadership, coaching and mentoring skills, who works collaboratively with stakeholders at all levels.
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