Carl Matthews
Lead, Customer Success @Blackboiler
Signup · Get unlimited contacts
WORK HISTORY
Lead, Customer Success @Blackboiler
San Diego, US
Artificial intelligence Team Lead responsible for managing the company\'s entire book of business of over 5M+ in ARR. Lead and manage a team of 5 employees. •Responsible for expanding an enterprise client from 400k ARR to slightly under 1M in ARR through expansion strategy. • Initiated and applied churn prevention strategies, achieving 100% client retention since the start of tenure. • Responsible for building a self-service platform from the ground up, enabling clients to register and complete onboarding within a two-week period. • Established the kickoff call protocol and Executive/Quarterly Business Review procedures, enhancing communication and service levels for all clients. • Lead a team of 5 project managers, overseeing the technical deployment of BlackBoiler. • Developed and integrated a MixPanel solution, enabling data-informed decision-making and key performance indicator tracking to advance Customer Success operations and business strategy.
EDUCATION
Colorado State University
Bachelor of Science - BS, Economics
Colorado State University
Bachelor of Arts - BA, Business Organization and Innovation Management
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.