Carl Hewitson
Professional Services Engineer @Kerv
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WORK HISTORY
Professional Services Engineer @Kerv
Richmond, GB
EDUCATION
RFDC
Welcome Host Customer Excellence, Catering hospitality and customer service
SKILLS
ABOUT CARL HEWITSON
As a seasoned Genesys & AWS support engineer/consultant, I prioritize customer-centric solutions. With extensive experience on the Genesys platform, I\'ve contributed to the design, construction, and maintenance of diverse systems, ranging from voice-focused setups to comprehensive, global Genesys deployments encompassing all media types.My drive for innovation propels me to explore and devise novel solutions to practical challenges. My certifications span multiple technology stacks within the customer experience (CX) domain.My expertise extends to leading product demonstrations and assisting with procurement and pre-sales activities. This experience has honed my ability to translate business challenges and requirements into technical solutions for a variety of industries.I am committed to continuous learning to transition into an executive leadership role. Currently, I am enhancing my skills in AWS and Salesforce, utilizing Trailhead for hands-on learning.In addition to my technical expertise, I am exploring my inner writer, publishing various articles on managed services and sharing insights from my extensive experience in the customer experience (CX) sector. These writings not only showcase my knowledge but also contribute to the broader dialogue on CX best practices and innovations.Certifications and Skills- Genesys Engage: Voice, eServices, GIR/GIA, Real-time Reporting, WFM, QM- Genesys CX: Professional, Architect, Scripting, Outbound & Quality Management Certified- AWS: Cloud Practitioner, Solutions Architect, AWS ConnectAdditional Skills- SQL and SQL Reporting Services- Network Monitoring and Troubleshooting with Wireshark- Basic Scripting: PowerShell, HTML, CSS, JavaScript
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