Carl Francis
Team Lead & Senior Cxe Business Consultant @Columbus
Signup · Get unlimited contacts
WORK HISTORY
Team Lead & Senior Cxe Business Consultant @Columbus
EDUCATION
Bushfield Community College
Information Technology
SKILLS
ABOUT CARL FRANCIS
I am a Team Lead and CXE Senior Business Consultant at Columbus Global, bringing 22+ years of experience across business analysis, solution design, delivery, and customer experience transformation.My work centres on helping organisations get real value from the Power Platform and Dynamics 365 Customer Engagement applications — including Sales, Customer Service, and Field Service. I specialise in designing and delivering integrated, end‑to‑end solutions that simplify complexity, improve customer journeys, and drive meaningful operational outcomes.Over the course of my career, I’ve led full project lifecycles across multiple industries, guiding clients from discovery through to implementation, adoption, and continuous improvement. I combine strong functional knowledge with a consultative, people‑focused approach — ensuring solutions not only work technically, but genuinely solve business problems.I’m passionate about: • Creating clarity in complex customer experience processes • Leveraging data to drive better decision‑making • Designing integrated systems that eliminate friction for users • Supporting teams and stakeholders through change • Continually learning and sharing insights on Dynamics 365 and the Power PlatformIf you’d like to discuss customer experience, CRM strategy, or how to get more value from your digital platforms, feel free to connect — always happy to share ideas and help where I can.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.