Carl Burnett

About Carl Burnett

I hold a BS in Computer Information Technology and have over 10 years of IT experience. As the IT Asset Management Lead for Virginia State University, I manage a small team: coordinating field tasks, creating service tickets, and then assigning them accordingly. I maintain valid inventory processes and procedures, utilizing SharePoint and Excel to log, track, and reallocate over assets. In addition to that, I analyze data and reconcile inventories and entitlements against discovery data to confirm that assets are reported appropriately. I am responsible for providing workstation support, performing software audits of installs on desktops, servers, and network computers, as well as tracking and maintaining copies of software licenses, warranties, and maintenance agreements. I am also the Queue Manager of the department\'s queue and sometimes handle various incident requests. I assist the Procurement Analyst with decisions regarding the purchasing of assets, i.e, number count, warranty years cost, and licensing count. As a result of my responsibilities, I have developed a better understanding of Asset Management, gained supervisory experience, and become proficient with analyzing data, spreadsheet and database software, and word processing.

Experience

1. IT Asset Management Lead

   Virginia State University

   Jul 2021 — Present

   The IT Asset Analyst will perform the technical and analytical support for the day-to-day operations of software and hardware ITIL life-cycle. Monitoring and recording hardware and software assets in the IT Service Management (ITSM) Suite. Use EI (electronic inventory) data to help validate the state of the records within the IT Asset Repository. Generate, distribute, & review IT asset management reports. Resolve discovered inconsistencies within the ITAM (IT Asset Management) repository.Record all Installs, Moves, Adds, and Changes (IMAC) in the database repository to ensure compliance with the IT Asset Management best practices. Audit devices in environment on a routine basis to ensure end of life IT assets are no longer in production.

Education

• Norfolk State University

  Bachelor’s Degree

  2006 — 2012

Skills

• Queue Management
• Asset Management
• Configuration Management
• Public Speaking
• Resource Management
• Project Management
• Customer Service
• Leadership
• Microsoft Excel
• Microsoft Office