Carissa Menard
Operations Manager and Certified Child Life Specialist at Hearts Connected
- Role
- Operations Director and Certified Child Life Specialist at Hearts Connected Llc
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
Experience
Operations Director and Certified Child Life Specialist
Sep 2021 — Present · US
Provided child life services through innovative phone and video sessions and ensured top-tier support was provided for children and families nationwide.Direct the recruitment, supervision, and training of a dedicated team of staff members, interns, and volunteers, fostering a collaborative and empathetic work environment.Cultivate robust community relationships, initiating dialogues and partnerships to enhance accessibility and awareness of child life services.Innovate and manage dynamic programs tailored to meet the evolving needs of diverse populations, maximizing impact and efficacy.Pioneered the establishment and ongoing management of a strategic partnership with a pediatric clinic, pioneering the delivery of virtual child life services.Streamline operational processes and workflows, optimizing efficiency and resource allocation to meet organizational objectives and goals.Analyze performance metrics and implement data-driven strategies to improve service delivery and client satisfaction, ensuring continuous improvement and excellence in operations.Oversee and manage the organization\'s social media presence, engaging with followers, and disseminating valuable information and resources.Successfully recruited speakers and secured sponsors for child life professional webinars and events, while expertly managing and facilitating these virtual events.
Education
Loma Linda University
Master of Science (M.S.), Child Life Specialist
2014 — 2016
UC San Diego
Extended Study, CT: Drug Development Process
Loma Linda University
Master's degree, Child Life Specialist
California Polytechnic State University-San Luis Obispo
Bachelor of Science (B.S.), Psychology
2010 — 2014
Skills
- Healthcare
- Psychosocial
- Working with Children
- Family Services
- Medical Education
- Education
- Childcare
- Teaching
- Teen Services
- Child Development
- Early Childhood Development
- Communication
- Pediatrics
- Adolescents
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