Carissa Johnston
Customer Support Analyst @ Instructure | Problem Solver | Former Teacher
- Role
- Customer Support Analyst at Instructure
- Location
- Babylon, NY, US
- LinkedIn followers
- 500 followers
About Carissa Johnston
With over three years of experience in the edtech industry and 14 as an educator, I am a customer support administrator at Instructure, a leading provider of learning management systems. I manage data and projects related to onboarding new accounts, auditing contracts and workflows, purchasing and managing support phone numbers, and creating and managing small data-entry teams. I oversee our 3,500 Tier 1 accounts and their contracts closely, while also supporting thousands of other accounts when the needs arise. I communicate effectively with cross-functional teams and stakeholders to ensure smooth and efficient workflows.
Experience
Customer Support Analyst
Mar 2022 — Present · US
Data and project management including but not limited to: onboarding new accounts, auditing contracts and workflows, purchasing and managing support phone numbers, creating and managing small data-entry teams, and communicating this data with cross-functional teams.
Education
Lehman College
MS Ed., Secondary Science Education: Chemistry 7-12
2008 — 2010
Trailhead by Salesforce
Admin: Beginner, https://trailblazer.me/id/cjohnston85
John Jay College (CUNY)
BS, Forensic Science: Criminalistics
2004 — 2008
Skills
- Teacher Training
- Staff Development
- Program Development
- Higher Education
- Books
- Literacy
- Classroom Management
- Editing
- Academic Tutoring
- Instructional Design
- Public Speaking
- E-Learning
- Writing
- Microsoft Excel
- Powerpoint
- Differentiated Instruction
- Educational Leadership
- Mathematics Education
- Special Education
- Science Education
- Adult Education
- Science
- Curriculum Development
- Instructional Technology
- Classroom
- Lecturing
- Nonprofits
- Student Affairs
- Curriculum Design
- Esl
- Distance Learning
- Secondary Education
- Research
- Middle School
- Educational Technology
- Teaching
- Microsoft Office
- K-12
- Community Outreach
- Proofreading
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