Carissa Craig

Communications Team Lead & Brand Steward Supply Chain Management & Control Management @Wells Fargo

Charlotte, NC, US

2024 survey indicated 95% employee satisfaction with communications and engagement tactics.• Transformed employee communications and engagement function from reactive environment to capacity-based strategic function with standard processes, intake tools, and templates.• Develop and implement data-driven internal communications and engagement strategies.• Lead and mentor communications and engagement consultants.• Partner with Executive Leaders, Corporate Communications, and Human Resources to coordinate messaging, presentations, and events, including Town Halls, Lunch & Learns, and Manager Forums.• Manage end-to-end internal communications process and capacity calendar from intake to message development, editing, approval, and distribution. • Identify opportunities for process improvement and implement solutions to streamline process, limit risk exposure, and ensure quality via SLAs, tools, and automated workflows.• Present communications and engagement performance metrics to Executive Leaders.• Synthesize large volumes of complex information into easy-to-understand communications.• Create design and content strategies for Microsoft Teams and SharePoint Online.• Develop and maintain all communications procedures and process maps.• Develop and deliver communications process training to communications and engagement consultants.• Brand Steward, providing guidance and oversight for Wells Fargo Brand Standards and Writing Guide.

Queens University of Charlotte

Bachelor’s Degree, magna cum laude