Carissa Bartoli

About Carissa Bartoli

I’m a strategic account and customer success leader with 13+ years of experience helping B2B SaaS and technology organizations grow revenue, strengthen enterprise relationships, and scale their operations.My focus is simple: align customer outcomes to business value. I’ve partnered with executive stakeholders to drive retention and expansion, led high-impact account strategies, and built scalable processes that improve productivity, customer satisfaction, and long-term growth.I’m passionate about building strong, high-performing teams and creating the structure, clarity, and operating models they need to succeed. Whether leading through change, launching new programs, or managing complex customer portfolios, I bring a balance of strategic thinking, operational discipline, and hands-on execution.Known for executive presence, proactive ownership, and a collaborative leadership style, I thrive in fast-paced, high-growth environments where strong relationships and smart systems drive measurable results.What I Bring- Customer Engagement & Professional Services Leadership: Driving enterprise implementations, customer onboarding, and transformation programs that elevate retention and satisfaction- AI-Powered Growth & Innovation: Leveraging automation, analytics, and process intelligence to help clients scale smarter and faster- Cross-Functional Project Management: Leading large-scale, multi-workstream initiatives across Customer Success, Product, Sales, and Partnerships- Strategic Partnerships & Ecosystem Growth: Building alliances that create compounding value for customers and partners alike- Connector & Execution Partner: Bringing the right people together, building trust, and ensuring flawless delivery every time.Career Impact- Drove 64% of company ARR through ecosystem and co-sell programs with customers across Big Four consultancies, global system integrators (GSIs), ISVs, and cloud security leaders- Improved cross-functional team productivity by 23% and client satisfaction by 19% through workflow optimization and enablement- Led multi-phase enterprise rollout initiatives with measurable growth and retention outcomes- Built and mentored high-performing teams while maintaining 85%+ retention across engagements.At my core, I’m a builder and connector. Shaping programs, relationships, and outcomes that empower both customers and teams to thrive.

Experience

1. Certified Luxury Travel Advisor

   Fora Travel

   Mar 2023 — Present

   Traveling with Fora initiates you into an exclusive, members-only club of hotels and resorts around the world. By booking with a Fora Advisor, you receive perks at nearly 3,300 hotels worldwide, including Virtuoso, Rosewood, Design Hotels and more.

Education

• Philadelphia University

  Bachelor’s Degree, Fashion Industry Management

  2007 — 2011

Skills

• Google Analytics
• Marketing Strategy
• Social Media
• Social Entrepreneurship
• Hiring
• Word
• Retail Sales
• Fit
• Excel
• Public Relations
• Visual Merchandising
• Salesforce.com
• Constant Contact
• Sewing
• Google Adwords
• Textiles
• Fashion
• Employee Training
• Quality Assurance
• Time Management
• Cross Merchandising
• Outstanding Time Management Skills
• Apparel
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Trend Analysis
• Leadership
• Facebook
• Microsoft Powerpoint
• Retail
• Management
• Event Management
• Merchandising
• Social Networking
• Social Media Marketing
• Sales Management
• Microsoft Office
• Sales
• Inventory Management