Carissa Talbot
Senior Customer Success Manager @Infinity
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WORK HISTORY
Senior Customer Success Manager @Infinity
Manchester, GB
I’m a Senior Customer Success Manager specialising in driving measurable commercial impact, long-term customer value, and strategic account growth across complex enterprise portfolios.With 6+ years of consistent target attainment and overachievement, I operate as a trusted advisor to senior stakeholders, blending commercial ownership, deep product expertise, and data-led insight to improve customer maturity, accelerate adoption, and secure high-value renewals and expansions.
EDUCATION
Fred Longworth High School
High School, GCSE
Leigh Sixth Form College
A Level
Mc Donalds
NVQ, Catering and Hospitality
Hibu
NVQ, Customer Service Support/Call Center/Teleservice Operation
Hibu
QA, Emergency First Aid at Work
ABOUT CARISSA TALBOT
I’m a senior Customer Success leader who specialises in transforming customer value into long‑term commercial growth. I thrive in environments where data, insight, and human relationships intersect, and I use that blend to influence decision‑making, unlock adoption, and guide customers toward meaningful, measurable outcomes.
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