Carissa McElligott
Chief of Staff @Peachy Insurance
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WORK HISTORY
Chief of Staff @Peachy Insurance
Supported executive leadership with strategic planning, cross-functional coordination, and high-priority initiatives-Consulted with leaders at other insurance agencies on customer service and operations best practices, receiving positive feedback on visible manager growth session-to-session-Implemented systems and processes ensuring alignment between technology investments, team direction, and company values-Coordinated major operational improvements across departments to drive efficiency and accountability
EDUCATION
Florida Gulf Coast University
Business Management
University of Georgia - Terry College of Business
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
ABOUT CARISSA MCELLIGOTT
Most insurance agencies are drowning in data but starving for insights.They have numbers everywhere—performance metrics, retention rates, lifetime value—but they don\'t know what those numbers actually mean or what to do about them. That\'s the gap I close.As Data & Analytics Leader at Next Call Club, I specialize in taking chaos and transforming it into clarity. I design dashboards that track what matters, translate complex data into simple actionable insights, and build operational systems that bring accountability and efficiency to insurance agencies.What I do- Build dashboards that drive decisions: I design and implement analytics systems tracking performance, retention, and lifetime value so agency owners can see what\'s working and what\'s not-Consult on operations strategy: I work with insurance agency leaders on customer service and operations best practices, helping build accountable, positive, revenue-focused cultures-Develop scalable systems: I take complex challenges or big ideas and turn them into reality by building structure, guiding teams, and delivering solutions that actually work-Turn data into strategy: I translate numbers into narratives that managers and agency owners can understand and act on immediatelyMy approach: I\'m a master problem solver passionate about organization, leadership, and execution. I love digging into challenges, getting to the root of the issue, and building solutions that make teams more effective.One of my biggest professional learnings: the importance of alignment. Every decision—whether it\'s buying technology or choosing a direction for the team—must align with your values. If it doesn\'t, it drains energy and creates bigger problems down the road.Background: I hold an MBA in Logistics and Supply Chain Management from the University of Georgia\'s Terry College of Business, graduated Magna Cum Laude from Florida Gulf Coast University, and recently earned my Project Management Professional (PMP)® certification. I\'m currently pursuing my DBA to continue strengthening my ability to solve complex problems and provide even more value to clients.My career has taken me from managing customer service teams of customers to leading operations strategy to now focusing on data and analytics—but the through-line has been the same: taking chaos and turning it into systems that scale.If you\'re an insurance agency owner who wants to actually understand your data and use it to drive growth, let\'s connect.Looking for someone who can turn your operational complexity into clarity? Send me a message.
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