Carina Mifuel
Customer Experience Program Manager | Expert in Enhancing Member Engagement & Operations | Strategic Leader in Workflow Optimization
- Role
- Product Operations Manager at Common Sense Media
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Carina Mifuel
With over 16 years of experience in optimizing member and customer experiences, I am a seasoned Customer Experience Program Manager with a strong track record in driving strategic vision and operational excellence. At Common Sense Media, I lead the Member Experience Department, developing and implementing strategies to enhance member support across multiple channels. My role involves collaborating with stakeholders to establish high standards for member interaction, addressing trending issues, and ensuring timely, effective responses to member needs.My expertise lies in creating streamlined processes that support a growing membership base, analyzing and amplifying member feedback to enhance brand trust and retention, and mentoring teams to deliver exceptional service. I am adept at managing both strategic and operational aspects of member support, from onboarding and training new agents to monitoring and improving performance. My commitment to fostering a healthy online community is reflected in my proactive content moderation efforts and support for team well-being.Some of my areas of expertise are- Customer Experience Strategy - Member Engagement - Product Support-Quality Assurance - Process Optimization - Training and Development - Content Moderation - Stakeholder Collaboration - Data Analysis - Strategic PlanningThroughout my career, I have demonstrated a knack for assessing landscapes, thinking strategically, and executing plans that align with organizational goals. My background in executive support and operations has equipped me with a versatile skill set that includes workflow optimization, strategic planning, and effective communication. I am dedicated to enhancing customer satisfaction and driving continuous improvement in all aspects of the customer experience.
Experience
Product Operations Manager
Jan 2025 — Present · San Francisco, CA, US
Education
San Francisco State University
BA Radio Television
Lowell High School
High School
Skills
- Microsoft Excel
- Travel Planning
- Microsoft Powerpoint
- Meeting Scheduling
- Audacity
- Outlook
- Administrative Assistants
- Conference Coordination
- Customer Service
- Data Entry
- Social Media
- Accounts Receivable
- Advertising
- Event Planning
- Nonprofits
- Microsoft Office
- Video Editing
- Management
- Administrative Assistance
- Expense Reports
- Telephone Skills
- Microsoft Word
- Event Management
- Meeting Planning
- Digital Audio
- Photoshop
- Answering Phones
- Community Outreach
- Executive Administrative Assistance
- Audio Editing
- Running Errands
- Commercial Ad Trafficking
- Html
- Assisting Executives
- Music Arrangment
- Public Speaking
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