Carina Clancy

WORK HISTORY

EDUCATION

ABOUT CARINA CLANCY

Results-driven account specialist known for my innovative strategies and proven success in client relationship management, strategic planning, and driving account growth. Throughout my career, I have consistently exceeded performance targets while ensuring exceptional customer satisfaction. I excel in cultivating and maintaining strong client partnerships, leveraging my negotiation and communication skills to foster loyalty and maximize revenue.Project Management and Client Success Expertise• Overview: Strategic Project Management with 15+ years of consulting with a government client to implement $M project management strategies and process improvement initiatives via working with leadership to surpass company goals.• Known for: Proactive communication style to facilitate meetings at all levels to manage, prioritize, and resolve issues to keep project moving forward and on schedule.• Project Management: Able to collaborate with various stakeholders (construction to tech) to organize and track the progress of complex multi-year programs. Consistently promoted.• Eliminates Barriers: Identifies and mitigates roadblocks to avoid disruption to project milestones/deliverables.• Client Success: Achieves customer satisfaction consistently and surpasses company expectations.• Operations Optimization: Looks for ways to optimize and prioritize processes, procedures, and mitigate costs and risks.• Leadership Style: Used positive, supportive, and empathetic leadership style to assure staff professional development.• Awards: Won Excellence Award in Client Services at Booz Allen Hamilton for organization, optimization, client communications, client services, and client delivery.Top Project Examples• Workload Reduction, Program Consultation for IT Solutions, Process Improvement, PMO Communications. Data Analysis, QA, & Technology• Analysis: Uses data tracking, reporting, and analysis to ensure projects stay on scope. Organized, shared, and accessed information using SharePoint, ensuring streamlined flow.• Quality Control & Deliverable Production: Accomplished assigned tasks promptly by managing QA with teams.• Portal Construction: Strong experience in SharePoint site construction and best practice implementation. • Technology: Microsoft Suite of products (Word, Excel, Project, Teams, SharePoint, and PowerPoint)