Cari Rivan

Director, Customer References Team @Infor

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2020 — Present

Director, Customer References Team @Infor

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Manage a global team of 15 people from 3 different countries • Assess business needs and facilitate continuous improvement of our products and processes, including the development of technical manuals, product development and testing, and the creation of enablement tools • Leverage tools to ensure delivery of top-notch references to our sales organization • Lead Customer Excellence Award Program 2020 & 2021

EDUCATION

2005 — 2008

University of Toronto - University College

High Distinction, Honours Bachelor of Arts, English Specialist, History Minor

2012 — 2014

University of Toronto - Rotman School of Management

Master of Business Administration (MBA), Business Administration and Management, General

SKILLS

Business AnalysisLeadershipSales ManagementBusiness StrategyMicrosoft ExcelMarketingCustomer Relationship Management (Crm)Relationship ManagementStrategyMicrosoft PowerpointBusiness Process ImprovementTeam LeadershipInternational RelationsManagementEvent ManagementFinancial ModelingProgram ManagementFinancial AnalysisProcess SimplificationProject ManagementSocial Media MarketingSupply Chain ManagementFundraisingSocial MediaCoachingLoansCapital MarketsBusiness DevelopmentRetail BankingTeam ManagementMutual FundsPortfolio ManagementTrainingCustomer SatisfactionBankingVendor ManagementBusiness Relationship ManagementCustomer ServiceMicrosoft WordAnalysis

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