Carie Milliman
Director, Consumer Affairs & Coupon Strategy | Customer Experience Leader Driving Loyalty, Operational Excellence & Business Growth
- Role
- Director, Consumer Affairs & Coupon Strategy at Mars
- Location
- Battle Creek, MI, US
- LinkedIn followers
- 500 followers
About Carie Milliman
Strategic, data-driven, and customer-obsessed—I\'m a senior leader with extensive experience transforming consumer affairs and customer service operations into high-impact engines of growth and loyalty. My expertise spans contact center leadership, voice of the customer programs, and operational excellence, with a proven track record of driving measurable improvements in service quality, stakeholder alignment, and business performance.As Director of Consumer Affairs and Coupon Strategy, I lead high-performing teams that blend data-driven decision-making with cross-functional collaboration to architect customer experiences that are both innovative and scalable. I thrive on aligning process improvements with enterprise goals—ensuring every initiative contributes to long-term value creation and stakeholder success.My approach is rooted in continuous improvement, customer advocacy, and strategic foresight. Whether optimizing service delivery, elevating brand trust, or translating feedback into enterprise-wide enhancements, I bring a forward-thinking mindset that turns challenges into opportunities and strategy into impact.Let’s connect if you\'re passionate about building consumer-centric cultures, transforming service ecosystems, or exploring how consumer insights can fuel business innovation.
Experience
Director, Consumer Affairs & Coupon Strategy
Dec 2025 — Present
Education
University of Missouri-Columbia
Bachelor of Science - BS, Food Science and Human Nutrition
Yale School of Management
Rethinking Marketing & Insights: Behavioral Economics Immersion
2019
The Ohio State University
Master of Science - MS, Food Science and Technology
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