Caridad Kenchen

Senior Sales & Customer Operations Support Administrator at New Balance Athletics Inc

Role: Senior Sales & Customer Operations Support Administrator at New Balance
Location: Suffolk County, MA, US
LinkedIn followers: 500 followers

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Experience

Senior Sales & Customer Operations Support Administrator
New Balance
Jan 2017 — Present
Provide leadership, decision making and project management during the development and enhancement of production applications: B2B roll outs, requirements, testing, and communicating any information needed with other departments.• Implement and successfully lead the roll out of a new B2B tool (Elastic) to our Sales & Retail customers while supporting the launch of the B2B eCommerce portal/site (Centerstone) • Serve as the point person of contact for B2B eCommerce roll out provider, retailers, manufacturers & distributors.• Provide support to Sales and Customer Ops to meet business needs, address inquiries, problem solve and troubleshoot issues to proactively identify and tend to issues before they negatively impact business or processes.• Manage and monitor deadlines, keeping project on task and tracking progress as well as delegating duties to team members.• Maintain communication throughout and ensure the project meets New Balances’ overall goals.• Collaborate and coordinate B2B roll out with I.T, Operations and other key stakeholders during design, development and implementation of applications and new processes.

Contact information

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•••••@newbalance.com
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Current company

New Balance

Sporting Goods Manufacturing · 12K employees · Founded 1906 · Brighton, Massachusetts, United States

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 14,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.

newbalance.com

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