Carey Vanier
Principal Technical Support Engineer, Level 2
- Role
- Principal Technical Support Engineer, Level 2 at Siteimprove
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Carey Vanier
As a Principal Technical Support Engineer and Team Lead of Platform Health at Siteimprove, I am dedicated to delivering high-quality solutions, optimizing workflows, and enhancing customer satisfaction. My role involves guiding and mentoring team members, managing daily operations, and spearheading initiatives like process automation and knowledge sharing to drive efficiency and results.With over 6 years of experience at Siteimprove, I have honed expertise in technical support, process optimization, and fostering collaboration across departments. I’ve spearheaded task automation initiatives, developed metrics aligned with organizational goals, and contributed to achieving a 92.2% CSAT score—significantly exceeding the industry average. By training team members across Sales, Support, Implementation, and Solution Engineering, and working closely with Engineering and Customer Success teams, I’ve built a reputation for driving impactful solutions and strengthening cross-functional partnerships.Prior to my current role, I gained valuable experience as a Sales Development Representative, working closely with non-profit and government organizations to understand their challenges and provide tailored solutions. This background gives me a unique perspective, enabling me to align technical processes with customer and business needs effectively.If you’re looking to connect with someone who has a proven track record in technical support, process improvement, and fostering team success, I’d be happy to connect and explore how we can collaborate.
Experience
Principal Technical Support Engineer, Level 2
Oct 2021 — Present · Minneapolis, MN, US
Education
Ridgewater College
Computer Science
2000 — 2002
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