Carey Rodwin
Strategic Customer Success Leader | Expert in Enterprise Retention, Engagement, & Executive Partnerships | Advocate for Women in Leadership
- Role
- Senior Customer Success Manager at Schoox
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Carey Rodwin
As a strategic Customer Success leader, I specialize in building and expanding enterprise…
Experience
Senior Customer Success Manager
Jun 2024 — Present
Support new product rollouts and strategic change initiatives, managing stakeholderalignment and ensuring seamless implementation.• Act as the voice of the customer within Schoox, sharing enterprise feedback to informplatform development and user experience enhancements.• Design customized onboarding, engagement strategies, and value delivery plans forenterprise partners to maximize member satisfaction.• Collaborate with internal teams—including Sales, Product, and Marketing—to evolvethe customer journey and advocate for member needs.• Facilitate training, workshops, and product education sessions both virtually and inperson to drive adoption and platform expansion.• Leverage data analytics to identify at-risk accounts, present actionable insights, andimplement proactive interventions to maintain customer health.• Consistently exceed customer retention and upsell targets by crafting custom solutionsthat meet unique customer needs.• Deliver high-impact executive business reviews focused on learning outcomes,engagement trends, and ROI, aligning platform utilization with strategic goals.• Own and grow a strategic portfolio of enterprise accounts, serving as primary point ofcontact for executive stakeholders and end-users.
Education
The University of Georgia
Bachelor of Business Administration (BBA)
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