Caresa G.

About Caresa G.

For over 4 years, I’ve excelled as a Technical Account Manager, first at BigCommerce and now at Talkdesk, delivering high-impact solutions and exceptional support to enterprise clients across SaaS and E-Commerce sectors. I thrive at the intersection of technology and customer success, helping fast-growing and established brands unlock value through tailored technical guidance, proactive account management, and strategic problem-solving.My expertise spans B2B, SaaS platforms, and cloud-based solutions, with deep technical proficiency in APIs, SDKs, Ruby, JavaScript, React, Stencil CLI, ActiveRecord, Headless Architecture, IVR/CTI systems, SSO, and CRM integrations (Salesforce, Zendesk, Microsoft Teams). I’m passionate about bridging the gap between technical complexity and business outcomes—whether troubleshooting, optimizing workflows, or collaborating cross-functionally with Product and Engineering teams.I’m driven by a commitment to customer success and continuous improvement, aiming to foster long-term partnerships, reduce churn, and ensure that clients achieve measurable results and growth.Let’s connect if you’re interested in talking about SaaS, E-Commerce, technical account management, or ways to enhance the customer experience through technology!

Experience

1. Technical Account Manager

   Talkdesk

   Oct 2024 — Present

   Acted as the primary technical advisor for enterprise clients, managing a portfolio.• Drove adoption and optimization of Talkdesk’s cloud contact center platform through proactive account management.• Collaborated with Product, Engineering, and Support teams to resolve complex issues and improve customer satisfaction.

Education

• University of Maryland Global Campus

  Rhetoric and Composition/Writing Studies

• Austin Community College

  Computer Science

  2012 — 2015

Skills

• Css
• Windows
• Microsoft Office
• Management
• Customer Service
• Team Management
• Databases
• Project Management
• Dsi
• Process Improvement
• Low Voltage
• Ruby
• Client Relations Skills
• Manage Client Relationships
• Active Directory
• Oracle Applications
• Salesforce.com
• Project Coordination
• Html
• Javascript
• Customer Satisfaction
• Customer Relationship Management (Crm)
• Crm