Caren C.
IT Analyst | Information Security | CompTIA Security+
- Role
- Information Technology Help Desk Analyst at John Varvatos
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Information Technology Help Desk Analyst
Jan 2022 — Present · New York, NY, US
Manage daily IT operations in network and IT infrastructure and support all corporate (HQ) and retail network • Provide L2 and L3 support to HQ and retail users • Manage, budget, and procure IT resources and services • Maintain Active Directory and Google Cloud Resources and Applications • Install and troubleshoot Windows, Mac, and other operating systems • Install, scan, and debug systems and applications through effective firewall management and modern anti-viruses/malware • Deploy and maintain a distributed network of equipment and users • Lead the implementation of infrastructure initiatives and develop and implement IT security and compliance policies • Ensure our Helpdesk partner provides high-quality support to all our retail locations • Effectively manage the existing portfolio of vendors and service providers while onboarding new ones • Work closely with the Applications Managers to champion continuous improvement initiatives within the existing and future landscape (ERP, POS, E-commerce, Reporting tools) • Maintain MS Windows Server Administration, File Server, Firewalls, VPNs, Voice over IP, VMware, Storage Area Networks and backups
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