Cara Rickard

About Cara Rickard

As a Certified Scrum Product Owner (CSPO) with 20+ years of experience in digital product…

Experience

1. Senior Product Manager

   PNC

   Jun 2020 — Present

   Led effort to modernize customer and employee channels of interaction and launch a new banking system\\\\n\\\\n-\\\\n\\\\n· Led retail and lending account information across online, mobile, telephone, ATM, teller, and employee sales and servicing channels\\\\n\\\\n· Key deliverables include a responsive and accessible website, accessible mobile application, new products on a real-time core, and new employee features to improve service and allow for the decommission of older platforms\\\\n\\\\n· Solid understanding of PNC\'s self- and employee-servicing options for consumer and business deposit, time deposit, credit card, lending, home lending, investment, and trust products\\\\n\\\\n· Ownership of the \"what and why\" to drive strategic alignment, prioritization, and planning with product owners, architecture, UX/design, development, testing, and validation\\\\n\\\\n· Strong engagement and collaboration with customers, employees, PNC leadership, program and project management, risk, compliance, legal, customer advocacy, security, cyber security, fraud, change management, readiness, and defect/incident management\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• PennWest Edinboro

  Bachelor of Science - BS, Education

  1989 — 1993

Skills

• User Journeys
• Usability
• Sitemaps
• Interactive Marketing
• Contextual Inquiry
• User Scenarios
• Usability Design
• Accessibility
• Mobile Applications
• User Experience Design
• Heuristic Evaluation
• Usability Testing
• Front-End
• Mobile Marketing
• Content Strategy
• Information Design
• Mobile
• Paper Prototyping
• User Flows
• Interactive Advertising
• User Interface
• Visio
• Copywriting
• Prototyping
• User-Centered Design
• Functional Specifications
• User Experience
• Web Project Management
• Mobile Design
• Experience Design
• Wire Framing
• Information Architecture
• Web Strategy
• Axure
• Cms
• Site Maps
• Human-Computer Interaction
• Web Analytics
• Web Design
• Persona